All approved returns must be sent to our Returns Processing Center below.
Savvy Health RX Returns
7365 Mission Gorge Rd, Suite B
San Diego, CA 92120
United States
Please do not send returns to our corporate office in Wyckoff, New Jersey. Returns received at our corporate office may delay processing or be refused. All returns require prior authorization from Customer Support before shipment.
If an order is returned due to an incorrect shipping address provided by the customer, additional shipping charges may apply before the package can be reshipped.
Prescription medications are regulated healthcare products and are dispensed only after evaluation by an independent licensed healthcare provider.
A prescription will only be issued if the provider determines treatment is medically appropriate.
Because prescription medications are prepared and dispensed specifically for an individual patient, prescription medications cannot be returned or refunded after they have been dispensed or shipped, except where required by applicable law or if the incorrect medication was dispensed or the product arrives damaged.
If you believe there has been an error with your prescription order, please contact Customer Support immediately.
Fees paid for medical consultations, provider evaluations, or telehealth services are generally non-refundable once the consultation has occurred, regardless of whether a prescription is ultimately issued.
Healthcare providers exercise independent medical judgment, and Savvy Health RX cannot guarantee that treatment, medication, or a prescription will be recommended.
For health, safety, and hygiene reasons, certain products may not be eligible for return after being opened or used.
If your order arrives damaged, defective, or you receive the incorrect product, please notify us within 7 days of delivery.To help us resolve your request as quickly as possible, we may ask you to provide photographs of:
Please include:
Once approved, products should be returned to:
Savvy Health RX Returns
7365 Mission Gorge Rd, Suite B
San Diego, CA 92120
United States
Returns shipped without prior authorization may be refused.
Once an approved return has been received and inspected, any approved refund will be credited to the original payment method used for purchase.
Please allow approximately 5–10 business days after processing for your financial institution to post the refund.
Shipping charges are non-refundable except:
If an eligible product is defective or damaged, Savvy Health RX may replace the product instead of issuing a refund.
Replacement products are subject to inventory availability.
Orders may be canceled prior to shipment by contacting Customer Support as quickly as possible.
Once an order has shipped, it can no longer be canceled and will instead be governed by this Refund & Return Policy.
Prescription medication orders generally cannot be canceled once they have entered pharmacy processing.
Unless otherwise required by applicable law, the following items are generally not eligible for return or refund:
If your tracking information indicates a delivery issue or your package appears to be lost, please contact Customer Support promptly.
Savvy Health RX will work with the shipping carrier to investigate the shipment and, where appropriate, provide a replacement or refund consistent with carrier findings and applicable law.
If you have any questions regarding this Refund, Return & Shipping Policy, please contact us:
Savvy Health RX
Savvy Smart Ecomm Ltd.
291 Franklin Avenue, Suite 7
Wyckoff, NJ 07481
United States
Customer Support: support@savvyhealthrx.com
Phone: 1-800-797-6129